OUR STORE POLICIES
We founded Loony Moose Farm & Home with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Each bar of soap is handcrafted and homemade in small batches to make sure the integrity of the soap remains and you receive a quality bar of soap. No two bars are alike. Color variations, patterns, and the appearance may be different with each bar. Each are unique, which is a true symbol of being handcrafted.
Customer support is very important to us as we value you and your input as a customer. We strive to provide the best possible customer support we can within our capabilities. Customer support is available from 9:00 AM to 5:00 PM Eastern Standard Time Monday - Friday. We will answer within 3 business days, excluding holidays. Please email us with any concerns you might have prior to purchasing or after and we will do our very best to take care of you.
Due to the nature of our soap being made in small batches and handmade with all natural products and no synthetics, there are unfortunately and absolutely NO REFUNDS, NO RETURNS, & NO EXCHANGES allowed.
Please be aware of what you are purchasing before you buy. Double check everything - your purchase, shipping address, etc.